Returns Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our returns policy carefully before placing your order.

Eligibility for Returns:

We gladly accept returns of most items within 14 days of delivery, provided they are in their original condition, unworn, unused, with tags still attached, and in their original packaging.

Non-Returnable Items:

Please note that the following items are non-returnable:

• Customised Garments: As these items are made to your specific requirements, we are unable to accept returns or offer refunds on customised garments. This includes items with personalized text, logos, specific sizing adjustments, or unique designs. Please ensure you double-check all specifications and sizing information before placing your order for customised items. We are happy to answer any questions you may have to ensure a perfect fit and design before production begins.
• Gift cards
• Sale items (unless otherwise stated)
• Items marked as non-returnable

How to Initiate a Return:

1. Contact us: Please contact us within 14 days of receiving your order via [email address or phone number] to inform us of your intention to return an item (excluding customised garments). Please include your order number and the reason for the return.
2. Return authorisation: We will then provide you with a return authorisation number and instructions on how to return the item.
3. Packaging: Please ensure the item is securely packaged in its original packaging, if possible, and clearly labelled with the return authorisation number.
4. Shipping: You are responsible for the return shipping costs unless the item is faulty or we have made an error with your order. We recommend using a tracked shipping service to ensure the item arrives safely. We are not responsible for items lost or damaged in transit.

Refunds:

Once we receive the returned item and verify that it meets our return conditions (excluding customised garments), we will process your refund within [number] business days. The refund will be credited to your original payment method. Please note that shipping costs are non-refundable unless the item is faulty or we have made an error with your order.

Faulty Items:

If you receive a faulty item, please contact us immediately within 7 days of delivery via [email address or phone number] with details of the fault and, if possible, photographic evidence. We will then arrange for a replacement or refund, including any return shipping costs.

Exchanges:

We do not currently offer direct exchanges. If you wish to exchange an item (excluding customised garments), please return the unwanted item for a refund and place a new order for the desired item.

Contact Us:

If you have any questions regarding our returns policy, please do not hesitate to contact us at [email address or phone number].

This returns policy is subject to change without notice. Please check this page periodically for any updates.

1. Ship it to:

   AuldReekieRollerDerby - Returns 64/1 Iona Street
   Leith
   Edinburgh
   EH68RH
   United Kingdom

That's it! We'll process your return quickly and get you squared away.